Last updated: 1 October 2026
This Refund Policy explains how payments, refunds and cancellations work for services provided by DA Digital. It applies together with the proposal, quote or agreement accepted for your project. If your signed agreement says something different, the agreement applies.
Agreeing the Work First
Before any work starts, we agree the scope, deliverables and price with you in writing. This is so that you know what you are paying for before you commit, and it is why our default position is that payments are not refundable.
Pricing
Prices, and when payments are due, are set out in your proposal, quote or agreement. If something outside the agreed scope is requested, we will confirm any additional cost with you before carrying out that work.
Our Refund Policy
Unless your signed agreement states otherwise, or the law requires a refund, all payments for our services are non-refundable. This includes payments for:
- planning, design, development and content work that has started or been completed;
- monthly or ongoing services (such as SEO, advertising management or social media content) for a period that has started;
- time already reserved or spent on your project.
Third-Party Costs
Amounts paid to other companies are not refundable by DA Digital. These include advertising spend paid to Meta or Google, domain names, hosting, themes, plugins, stock assets and other software. Any refund of those amounts depends on the provider’s own policy.
Billing Errors
If you have been charged twice, or charged an amount that does not match your agreement, contact us and we will correct it, including refunding any amount charged in error.
Cancelling a Project or Service
You can ask to cancel a project or an ongoing service by writing to us. When a service is cancelled:
- work completed and costs committed up to the cancellation remain payable;
- ongoing services stop at the end of the period already paid for, and no refund is given for the unused part of that period;
- any notice period or other cancellation terms in your agreement apply.
If You Are Not Satisfied
If you are unhappy with any part of our work, please tell us as soon as possible. We will review the agreed scope with you and work to resolve the issue, including correcting any work that does not match what was agreed.
Your Legal Rights
This policy does not affect any rights you have under applicable consumer or other law that cannot be excluded by agreement.
Changes to This Policy
We may update this policy from time to time. The version that applies to your project is the one in effect when your agreement was accepted, unless the agreement says otherwise.
Contact Us
Email info@dawoodalidigital.com or use the contact form. You can also message us on WhatsApp using the button on any page.